Acceptance of Terms
Fair & Transparent Agreement
These Terms of Service govern your use of Elimurise's educational ERP platform. By accessing or using our services, you agree to be bound by these terms.
If you are entering into this agreement on behalf of an educational institution, you represent that you have the authority to bind that organization to these terms.
Service Description
Elimurise provides a comprehensive educational ERP platform designed specifically for Kenyan schools, including:
CBC-Compliant Education Management
Student information systems, assessment tools, and competency-based curriculum tracking.
Financial Management
Fee collection, budgeting, expense tracking, and financial reporting tools.
Human Resources
Staff management, payroll processing, and HR analytics.
Inventory Management
Asset tracking, procurement management, and resource allocation.
User Accounts & Responsibilities
Account Creation
- You must provide accurate, current, and complete information
- You are responsible for maintaining the security of your account credentials
- You must promptly notify us of any unauthorized use of your account
- One person may not maintain more than one account without prior approval
Account Types
Administrator Accounts
Full access to institutional data and system configuration. Reserved for authorized school administrators.
Teacher Accounts
Access to relevant student data, assessment tools, and class management features.
Parent/Guardian Accounts
Access to their child's academic progress, fee information, and school communications.
Acceptable Use Policy
Permitted Uses
- Educational administration and management
- Student progress tracking and assessment
- Financial and administrative reporting
- Communication between school stakeholders
- Data analysis for educational improvement
Prohibited Uses
- Accessing data you're not authorized to view
- Sharing login credentials with unauthorized persons
- Using the service for non-educational purposes
- Attempting to breach security measures
- Uploading malicious software or content
- Violating student privacy or data protection laws
Payments & Billing
Billing Cycles
Subscriptions are billed monthly or annually based on your selected plan. All fees are in Kenyan Shillings (KES).
Payment Methods
We accept M-Pesa, bank transfers, and major credit cards. Payment is due upon receipt of invoice.
Refund Policy
Refunds are provided for unused service periods when cancellation occurs due to service failure on our part.
Service Suspension
Services may be suspended for non-payment after 30 days. Data is retained for 90 days during suspension.
Data Ownership & Rights
Your Data Belongs to You
All educational data, student records, and institutional information remain the property of your institution. We are simply the custodian of this data.
Your Rights Include:
- Data Export: Request complete data export at any time
- Data Deletion: Request permanent deletion upon service termination
- Data Portability: Transfer data to another service provider
- Access Control: Determine who can access specific data
Our Limited Rights:
- Use data solely to provide services to you
- Create aggregated, anonymized analytics for service improvement
- Access data for technical support when requested
Limitation of Liability
Service Level Commitment
We strive for 99.9% uptime and rapid issue resolution. However, we cannot guarantee uninterrupted service due to factors beyond our control.
Liability Limitations
Our liability is limited to the amount paid for services in the 12 months preceding any claim. We are not liable for:
- Indirect, consequential, or punitive damages
- Loss of data due to user error or third-party actions
- Service interruptions due to internet connectivity issues
- Damages resulting from misuse of the service
Mutual Indemnification
Both parties agree to indemnify each other against claims arising from breach of these terms or violation of applicable laws.
Service Termination
Termination by You
- Cancel your subscription at any time with 30 days notice
- Access to paid features ends at the end of your billing period
- Data export available for 90 days after termination
Termination by Us
We may terminate service for:
- Non-payment after 90 days
- Violation of acceptable use policy
- Breach of these terms after 30 days notice
- Illegal use of the service
Data After Termination
Upon termination, you have 90 days to export your data. After this period, data is permanently deleted from our systems.
Governing Law & Dispute Resolution
Kenyan Law
These terms are governed by the laws of the Republic of Kenya. Any disputes will be resolved in Kenyan courts.
Dispute Resolution Process
- Direct Negotiation: Contact our support team to resolve issues
- Mediation: Engage a neutral mediator if direct negotiation fails
- Arbitration: Binding arbitration under Kenyan arbitration laws
- Court Action: Legal proceedings in Nairobi courts as last resort